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Sage repair in Vesterbro

If you live in Vesterbro, you can drop your Sage off with us in Østerbro. Send an enquiry with a photo of the fault and get an estimate before you set off.

  • Free, no-obligation assessment
  • Price agreed before any work starts
  • 12-month warranty on the repair
  • We speak English. Just write to us
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Free, no-obligation assessmentYou say yes before we touch it

Ready in 3–7 daysOften faster

12-month warrantyOn the repair

Drop off in ØsterbroPickup by arrangement

Getting to us from Vesterbro

The Cityring metro (M3) runs direct from Enghave Plads and Frederiksberg Allé to Poul Henningsens Plads, and from there it is about 200 metres to the workshop at Nyborggade 11D. The trip takes around twenty minutes.

How to find us

You drop the machine off with us at Nyborggade 11D, 2100 Copenhagen Ø. We take machines in by arrangement, so send an enquiry first and agree on a time. That way we know we are here when you arrive.

  • Metro: Poul Henningsens Plads (M3), about 200 metres away
  • Train: Svanemøllen Station, roughly a ten-minute walk
  • Drop-off by arrangement, pickup only by separate arrangement
Map of Nyborggade 11D in Østerbro, Copenhagen, where the Kaffedoktor workshop is
Map: © OpenStreetMap contributors · The Google map only loads when you press the button. Google then sets cookies.

Faults we typically repair

What does it cost?

Diagnosis is free. Below is where most repairs land, so you can tell whether it is worth going ahead. The exact price we can only set once the machine is on the bench, because that is the only way to see what is actually wrong.

Service and check-upWhen it just needs a service: descaling, cleaning the brew path and a check of pressure, temperature and steam600–900 kr
One part replacedA gasket, a valve, a sensor, a heating element or new burrs900–1,600 kr
Bigger repairsPump, boiler, control board and electronics1,500–3,000 kr

Guide prices, parts included. Oracle and Dual Boiler usually sit at the top of each range.

  • Diagnosis and assessment are free and non-binding.
  • You get an estimate from your description and a couple of photos.
  • The final price is fixed and agreed before we start.
  • Nothing is done until you have said yes.
  • Say no thanks, and you get the machine back with no bill.

Questions from customers in Vesterbro

Is it awkward to get here from Vesterbro?

The metro runs direct from Enghave Plads to Poul Henningsens Plads, and it is a couple of minutes’ walk from there. Most people drop a machine off inside half an hour.

Can I get a price before making the trip?

Yes. Answer a few short questions here and send a photo, and you’ll get an estimate straight away.

How much does a repair cost?

It depends on the fault and the parts that need replacing. Answer a few short questions here and send a photo, and you’ll get a ballpark price straight away. The exact price we can only give once the machine is on the bench – that is the only way to see what is actually wrong. You get the price before we start, and you decide.

Can I get the price before I drop the machine off?

You can get an estimate from your description and a couple of photos. The binding price comes once we have seen the machine. If it is higher than you expected, just say no thanks.

What does it cost if I say no thanks?

Nothing. The assessment is free and non-binding. If you turn down the price, you get the machine back as it is, with no bill.

How long does it take?

Usually 3–7 days, often faster. If special parts need ordering, you’ll hear about the timing together with the price.

Is there a warranty on the repair?

Yes, a 12-month warranty. It covers the fault we repaired and the parts we fitted. If the same thing fails again within the year, we put it right at no charge. It does not cover new faults unrelated to the repair, limescale from not descaling, or damage from misuse.

How do I get the machine to you?

You drop the machine off with us at Nyborggade 11D, Østerbro. We agree on a time once you’ve sent your enquiry. If you need it picked up, just say so and we’ll find a solution.

Is Sage the same as Breville?

Yes. Sage is the name Breville uses in the UK and Europe. A Sage Barista Express is the same machine as a Breville Barista Express, and we repair both.

Do you speak English?

Yes. Write to us in English, and we’ll reply in English.

Choose your Sage model

We repair across the rest of Copenhagen too

Kaffedoktor

About us

Too many machines get thrown out. A machine that has stopped is rarely finished: it needs taking apart, the fault needs finding, and the parts need replacing. That is what we do. Kaffedoktor is one workshop on Nyborggade in Østerbro, Copenhagen, we only take in Sage, and if you write to us, you hear back from the person who takes the machine apart.

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