Is your Sage not working?
Find what your machine is doing below: no water coming through, no pressure, leaking, a grinder that won’t grind, or a machine that won’t turn on at all. Each guide gives the typical causes and what you can check yourself. If that doesn’t help, we repair it at our workshop in Copenhagen.
Check these first
- Try another socket, and check the plug is pushed all the way in.
- Check the water tank is full and sits all the way down. Take the water filter out and try without it.
- Switch the machine off and let it cool for 30–60 minutes. If the pump or grinder has overheated, the safety cut-out may have tripped.
- Is there an error code on the screen? Look it up in our list of error codes.
- When was it last descaled? Scale can reduce the flow through the machine.
What is your machine doing?
Questions and answers
Why is my Sage not working?
The most common causes are scale, a blown thermal fuse, a worn gasket or a stuck valve. Find what your machine is doing in the list below, and you get the typical causes and what you can check yourself.
Can a Sage that isn’t working be repaired?
Almost always. Most faults come down to a single part that can be replaced on its own, for far less than a new machine. Diagnosis is free, and you get the price before we start.
How much does it cost to repair a Sage?
A service and check-up usually costs 600–900 kr, replacing a single part 900–1,600 kr, and bigger repairs such as a pump or control board 1,500–3,000 kr, parts included.
Should I open the machine myself?
No. Cleaning, descaling and the checklists here are safe to do yourself. If the machine needs opening, leave it to us: there is mains power and hot water inside.