Sage Oracle and Oracle Touch repair in Copenhagen
The Oracle and Oracle Touch are Sage’s most advanced machines, with two boilers, automatic tamping and milk texturing. More technology means more that can fail, and more to save by repairing instead of buying new.
- Free assessment, nothing done without your yes
- Drop off in Østerbro, pickup by arrangement
- Not worth repairing? We can often make an offer for the machine
Also known as Breville Oracle (BES980) and Oracle Touch (BES990).
Free, no-obligation assessmentYou say yes before we touch it
Ready in 3–7 daysOften faster
12-month warrantyOn the repair
Drop off in ØsterbroPickup by arrangement
Typical faults on the Sage Oracle and Oracle Touch
Automatic tamping not working
The grinder doesn’t tamp, or the arm is stuck. Usually the motor or the tamping mechanism.
Stuck on heating
The machine never says it’s ready. Usually the steam boiler, the coffee boiler or the group head heater: a heating element, a fuse or a sensor.
Steam leaking
Hissing, or steam and hot water in the drip tray. Most often the steam boiler’s drain valve, otherwise the steam valve or gaskets at the boiler.
Milk doesn’t get hot
Automatic texturing that stops at the wrong time is often the steam wand temperature sensor, or scale.
Screen errors
Error messages or a frozen screen on the Oracle Touch.
Grinder not grinding
A blockage, worn burrs or the motor.
How a repair works
Describe the fault
Answer a few short questions on this page. You can send photos afterwards.
Get the price
An estimate straight away, and the final price once we have seen the machine. Nothing is done until you say yes.
Repair
The machine is repaired, descaled and tested with a cup of coffee.
Ready to use
You collect the machine from us in Østerbro. Pay by MobilePay or cash.
What does it cost?
Diagnosis is free. Below is where most repairs land, so you can tell whether it is worth going ahead. The exact price we can only set once the machine is on the bench, because that is the only way to see what is actually wrong.
Guide prices, parts included. Oracle and Dual Boiler usually sit at the top of each range.
- Diagnosis and assessment are free and non-binding.
- You get an estimate from your description and a couple of photos.
- The final price is fixed and agreed before we start.
- Nothing is done until you have said yes.
- Say no thanks, and you get the machine back with no bill.
Questions about the Sage Oracle and Oracle Touch
Is it worth repairing an Oracle?
Almost always. An Oracle is expensive to buy new, and most faults can be repaired for a fraction of the price.
How much does a repair cost?
It depends on the fault and the parts that need replacing. Answer a few short questions here and send a photo, and you’ll get a ballpark price straight away. The exact price we can only give once the machine is on the bench – that is the only way to see what is actually wrong. You get the price before we start, and you decide.
Can I get the price before I drop the machine off?
You can get an estimate from your description and a couple of photos. The binding price comes once we have seen the machine. If it is higher than you expected, just say no thanks.
What does it cost if I say no thanks?
Nothing. The assessment is free and non-binding. If you turn down the price, you get the machine back as it is, with no bill.
How long does it take?
Usually 3–7 days, often faster. If special parts need ordering, you’ll hear about the timing together with the price.
Is there a warranty on the repair?
Yes, a 12-month warranty. It covers the fault we repaired and the parts we fitted. If the same thing fails again within the year, we put it right at no charge. It does not cover new faults unrelated to the repair, limescale from not descaling, or damage from misuse.
How do I get the machine to you?
You drop the machine off with us at Nyborggade 11D, Østerbro. We agree on a time once you’ve sent your enquiry. If you need it picked up, just say so and we’ll find a solution.
Is Sage the same as Breville?
Yes. Sage is the name Breville uses in the UK and Europe. A Sage Barista Express is the same machine as a Breville Barista Express, and we repair both.
Do you speak English?
Yes. Write to us in English, and we’ll reply in English.
Troubleshooting: try it yourself first
Other Sage models we repair
How to find us
You drop the machine off with us at Nyborggade 11D, 2100 Copenhagen Ø. We take machines in by arrangement, so send an enquiry first and agree on a time. That way we know we are here when you arrive.
- Metro: Poul Henningsens Plads (M3), about 200 metres away
- Train: Svanemøllen Station, roughly a ten-minute walk
- Drop-off by arrangement, pickup only by separate arrangement
